Proctorio Lockdown Browser FAQ

Question	Answer
Is there a charge for the Proctorio Lockdown Browser?	No. The Proctorio Lockdown Browser is is available free of charge.
If I don't want to use the Proctorio Lockdown Browser, is there anything my district needs to do?	No. The Proctorio Lockdown Browser is an opt-in feature that that must be explicitly enabled by a District Administrator.
Is Proctorio part of Imagine Learning?	No. Proctorio is a third-party lockdown browser extension integrated with Imagine Learning assessments.
My district uses other monitoring software. Will it work with the Proctorio Lockdown Browser?	Most likely, yes. If the monitoring software requires a browser extension, look for it on the list of Proctorio Lockdown Browser allowed extensions. You might need to configure your monitoring software to allow the Proctorio extension. Be sure to test the Proctorio Lockdown Browser on a device with your monitoring software installed before you enable it in your schools.
What permission does the District Administrator need to enable Proctorio Lockdown Browser?	To install Proctorio Lockdown Browser, you must have the Manage District Features permission. To validate your permissions, reference Checking your educator permissions.
Is there a way to determine who enabled Proctorio Lockdown Browser for a school?	Yes. Check the Recent Actions Log. Lockdown Browser Enabled will display with the Assigning User's name.
How can I be assured that my students' data and personally identifiable information is protected while using the Lockdown Browser?	Review the Proctorio Privacy policy to see how your students using Proctorio are protected.
Are all the features listed on the Proctorio website available in Imagine Edgenuity?	No. Imagine Edgenuity has a custom implementation of Proctorio. Key differences include: The Imagine Edgenuity implementation does not include monitoring or proctoring services. Thus, features like screen recording, video recording, ID verification, and desk scans are not implemented. Force Full Screen is implemented on EdgeEX assessments. Force Full Screen is not implemented on heritage Imagine Edgenuity assessments because this setting prevents students from clicking links to access external reading material required for some assessments.
What happens if an extension that I’ve requested gets updated by the software vendor? Will it still work, or will I need to request it again?	It depends. If the software vendor updates the extension but keeps the same extension ID, you won’t need to request it again and Proctorio will still work. However, if the update generates a new extension ID that isn’t on our Allowed Extensions (link) list, Proctorio will stop working until you request the new ID and we install it. To keep students working, you will need to deactivate Proctorio temporarily until we notify you that the new extension has been added.
When I request an extension ID to be added to the Allowed Extensions list, how long will it take to get it added? Will I be notified when it is added?	Allow 10 business days for your extension to be added. We will notify the original requestor via email when the extension ID has been added.
Can I enable the Proctorio Lockdown Browser for my entire district?	Yes.
Can I enable the Proctorio Lockdown Browser for some schools in my district but not others?	Yes.
Can teachers or administrators customize Proctorio Lockdown Browser settings?	No.
How do students know Proctorio Lockdown Browser is required?	Students will be prompted to install the extension when accessing a Proctorio-enabled assessment.
Where can I find setup instructions?	Step-by-step setup instructions are in the Proctorio Lockdown Browser onboarding checklist.
What will Imagine Learning do if one of my students or teachers contacts Support because they are stuck on the Proctorio page and cannot launch an assessment?	Imagine Learning Support will check the Recent Actions Log to find the administrator who enabled Proctorio in your District Settings. Support will reach out to this individual, asking them to disable Proctorio temporarily so students are not stuck, and to conduct further testing before enabling it again.
Who do I contact for technical issues?	Students and teachers can contact Imagine Learning Support or their school's designated Proctorio administrator.
If I test the Proctorio Lockdown Browser and it just doesn’t work for my district, how do I remove it?	You will disable the Proctorio Lockdown Browser for each school in your District Settings. Once disabled, the Proctorio Lockdown Browser will not launch when the student enters an assessment.

Question	Answer
Which browsers are supported?	Chrome and MS Edge are supported. Only Chromium-based browsers are supported. Non Chromium-based browsers such as Safari have their own security measures that prevent other security tools like the Proctorio Lockdown Browser from functioning. Students who attempt to access an assessment with an unsupported browser will be prompted to use a supported browser.
Which devices are supported?	Windows PC, Macintosh, and Chromebooks are supported. Support for iPads and Android tablets is planned. Virtual Machines are not supported.
Can Proctorio Lockdown Browser be installed on school-managed devices?	Yes, IT administrators can push the extension to managed devices.
My district uses GoGuardian. Will it work with the Proctorio Lockdown Browser?	Yes. You will need to provide your unique extension ID provided by GoGuardian.
My district uses iBoss. Will it work with the Proctorio Lockdown Browser?	Yes. You will need to configure iBoss to allow the Proctorio extension. Refer to iBoss Troubleshooting for instructions.

Does Proctorio prevent students from...	Answer
Opening an Incognito/InPrivate browser tab or window?	No, however if you supply your students with district controlled devices, you can disable Incognito/InPrivate using an Admin policy, such as SecureLock Browser.
Using Google Lens to find answers?	No. This is controlled on district-managed devices by disabling Google Lens via an Admin policy, such as SecureLock Browser.
Using Google Meet?	Yes. Proctorio prevents students from using Google Meet.
Using the MS Edge Sidebar to find answers?	No. This is controlled on district-managed devices by disabling MS Edge Sidebar via an Admin policy, such as SecureLock Browser.
Using Microsoft Teams?	To use the sharing feature of the desktop version of Teams, students can launch Teams and begin screen sharing, then launch the assessment. Students cannot use the chat feature of Teams while taking an assessment.
Using Zoom?	Yes. Proctorio prevents students from using Zoom.

Question	Answer
Will the Proctorio Lockdown Browser work for students who are remote vs. on campus in a classroom or lab?	Yes. The Proctorio Lockdown Browser is associated with the device’s browser and will work no matter where the student uses the device.
Does the district need to use the IP registry (or other tools) if they want to keep students from doing assessments anywhere other than on campus?	Yes. IP Registry blocks students from accessing assessments at all if they are not on campus.
What is the difference between the SecureLock Browser experience and the Proctorio Lockdown Browser?	You can use both the SecureLock Browser and the Proctorio Lockdown Browser. The SecureLock Browser is a set of instructions for Administrators to configure their Active Directory or Google policies to block students from accessing outside websites and apps while logged into Imagine Edgenuity. The Proctorio Lockdown Browser is a browser extension that gets installed on the student's device, and prevents other browser extensions from loading. For details, reference How Proctorio Lockdown Browser, SecureLock Browser, and IP Registry work together.
Can I enable the Proctorio Lockdown Browser only for certain students?	No. Every student whose home school has the Proctorio Lockdown Browser enabled will use it.
Will the Proctorio Lockdown Browser be based on the student's home school or the school the course is associated with?	The Proctorio Lockdown Browser is enabled at the student’s home school. If a student is enrolled in a course at another school that does not have it enabled, the student will still encounter the Proctorio Lockdown Broswer when they launch an assessment for that enrollment. This is because the browser is based on the student's home school, not the course's school.
Will students who manage their own devices need to install Proctorio Lockdown Browser every time they take an assessment?	No. Students who manage their own devices will need to install it one time. For details about the student experience, reference Proctorio Lockdown Browser student experience.
Which activities run in the Proctorio Lockdown Browser?	Only Assessment Activities (including Pre-Testing) launch the Proctorio Lockdown Browser. In EdgeEX, Practice Test and Practice Exams launch the Proctorio Lockdown Browser, while heritage Imagine Edgenuity Test and Exam Reviews do not. Also, Prescriptive Tests do not launch the browser. Instruction, Writing and other non-Assessment activities do not launch the Lockdown Browser.
Why does Proctorio need to know my student's physical location?	It doesn't. During the Proctorio extension installation, the browser will display a list of things that Secure Exam Proctor can do, one of those things being "Detect your physical location." This message is populated by the browser, not by Proctorio, and is generic to the type of extension, not specific to the Proctorio extension. Chrome isn't looking at how Proctorio works specifically, but is just categorizing Proctorio with similar types of extensions and populating this message. Regarding location: Proctorio, in deference to security, does not collect the student's IP address. Instead, Proctorio detects a shortened IP address because it does not need to know specifically where the student is. The shortened IP address is detected to make sure Proctorio knows the general location for routing the data to the US instead of another country, and to prevent some malicious activity such as someone entering the exam who shouldn't be there. Proctorio is a heavily data-privacy focused organization. Proctorio Privacy policy describes how Proctorio handles data. In short, it is encrypted in such a way that Proctorio is unable to access it.
If a student doesn’t install Proctorio, can they take the assessment?	No, installation is required.
Can students access guided notes while testing?	Students can open PDFs (like Guided Notes) in Heritage courses, but not yet in EdgeEX courses. Support for EdgeEX is on our future roadmap.
If Proctorio Lockdown Browser closes an exam, is progress saved?	Yes.
What happens if a student loses Internet connection during a test?	Proctorio Lockdown Browser will pause the assessment and resume once the connection is restored.
What if I don’t want the Proctorio Lockdown Browser extension to run when the student isn’t working in Edgenuity?	It won’t. The Proctorio Lockdown Browser extension activates when students launch an Edgenuity assessment, and closes when students submit or leave the assessment.
What happens if a student who does not have the Proctorio Lockdown Browser extension launches an assessment?	The student is prevented from launching the assessment and is redirected to download and install the Proctorio Lockdown Browser extension. If the student does not have administrative rights to their device, you will need to install the extension for them.
My district uses Chrome Admin to manage district-supplied devices. When installing the Proctorio extension, should I select Force installed in Students, or Force installed in Devices?	Select Force installed in Students.

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