When you enable Proctorio Lockdown Browser for an assessment, most students can begin their test without assistance. However, because the Lockdown Browser verifies that students are using the required browser environment before they begin, some students may need help resolving technical issues. Understanding what students experience can help you prepare them for a successful testing session.
What students should expect
Before students can begin a Proctorio-protected assessment, they will complete a few quick checks via browser prompt to ensure their device is ready. Depending on your assessment settings, students may be asked to:
- Launch the assessment using the required browser with the Proctorio browser extension installed.
- Allow the Lockdown Browser to verify that their browser meets the assessment requirements.
- Close or disable temporarily any prohibited applications or other browser extensions before beginning the assessment.
- Disconnect additional monitors or devices if required by the assessment configuration.
Most students complete these steps in just a few minutes. First-time users may benefit from logging in a few minutes early to complete any required setup.
How teachers can help students succeed
Before the assessment:
- Encourage students to use the same device and browser they plan to use on test day.
- Ask students to update their browser and operating system before testing, when possible.
- Remind students to close unnecessary applications and extensions before launching the assessment.
- Encourage students to begin the assessment a few minutes early so they have time to complete any required setup.
Common student issues and how to respond
| Student issue | Recommended teacher guidance |
|---|---|
| Student cannot start the assessment | Confirm that the student is using the required browser with the Proctorio extension installed. Have them close and reopen the browser or restart their device if needed. |
| Student is prompted to install or enable the Proctorio extension | Direct the student to install or enable the required extension, then refresh or relaunch the assessment. |
| Assessment won't launch or appears frozen | Ask the student to close the browser completely and reopen it. If the issue continues, restarting the computer often resolves temporary browser issues. |
| Prohibited applications detected | Have the student close any applications identified by the Lockdown Browser before trying again. |
| Multiple monitors detected | Ask the student to disconnect any additional displays before launching the assessment. |
| Other browser extensions interfere | Have the student temporarily disable other browser extensions if they appear to interfere with launching the assessment. |
| Internet connection problems | Recommend switching to a more stable network if available, disconnecting any VPN or proxy service, and retrying the assessment after the connection stabilizes. |
When additional support is needed
If a student continues to experience technical issues after completing the recommended troubleshooting steps, direct them to Imagine Learning Support or your school's Technology Department/Proctorio administrator for assistance. Teachers should also contact these resources if they are unable to resolve a student's issue.
Encouraging students to verify that the required browser and Proctorio extension are installed before assessment day can help prevent most common issues and minimize testing delays.